We have updated our Tracking Page to include step by step information about the status of your order.

Please refer to the Production Timeline on our FAQ page to know how long it takes (on average) for your order to ship.

There are six stages to our production cycle:

There are two main causes of delay in production. The first is a failed inspection. This happens when there is a blemish or crease in the poster, or a color issue on the printer, or if there are quality concerns with your digital file. If it cannot be fixed by reprinting we will contact you via email with instructions on how to proceed.

The other reason for a delay is queuing for a printer. When printers are overused they get hot and an overheated printer will have darker and more muted colors. In order to stop this from happening we set our production line to a certain pace to let the print heads cool off before the next print comes through. This is usually only a concern for very large prints (larger than 44 inches.)

The moment your order is scanned by the postal carrier you will recieve an automatic email with the tracking information. Once your package reaches the routing facility the tracking page will update with an estimated delivery date.

If your tracking page is showing the following message...

This usually means that your package was not properly scanned by the postal carrier. This will not cause a delay and your package will be delivered as normal. It only affects the tracking updates, your package is still in transit and will be delivered. Please allow 5-10 days depending on your location for your package to arrive.

If your order is damaged please attach a photograph of the print to your email when you contact us.